Refund policy
Refund, Return & Exchange Policy
Effective date: August 1, 2026
All Rooche Homme sales are final unless otherwise stated in this policy.
We do not accept returns, issue refunds, or provide store credit for change of mind, personal preference, fit preference, or failure to review product descriptions, measurements, size guides, or other product information before purchasing.
Rooche Homme permits one size exchange on eligible merchandise, subject to the conditions below.
Size Exchanges
A customer may request one size exchange within 7 calendar days of confirmed delivery.
The requested replacement size must be available when the exchange is approved. Submission of an exchange request does not reserve inventory and does not guarantee that the requested size will remain available.
To request a size exchange, email support@roochehomme.com and include:
- Your order number
- The product being exchanged
- The original size
- The requested replacement size
- The reason for the exchange
Do not ship merchandise back to Rooche Homme until you have received exchange authorization and return instructions.
Only one size exchange per eligible item is permitted.
Product Condition
All merchandise returned for an approved size exchange must be returned in its original, resalable condition.
Items must be:
Unworn, unwashed, and unaltered; free from fragrance, smoke, deodorant, makeup, body oils, pet hair, stains, damage, and other signs of wear; returned with all original tags attached; and returned with the original product packaging.
Rooche Homme reserves the right to reject an exchange if the returned merchandise does not meet these requirements.
Rejected merchandise may be returned to the customer at the customer’s expense.
Exchange Shipping Costs
For one approved size exchange, the customer is responsible for the cost of returning the original product to Rooche Homme.
After the returned merchandise has been received, inspected, and approved, Rooche Homme will cover standard shipping for the replacement size.
Expedited replacement shipping, upgraded carrier services, signature services, or other optional shipping requests are the customer’s responsibility.
Original shipping charges paid on the initial order are non-refundable except where required by law or when an order is affected by an error attributable to Rooche Homme.
Rooche Homme is not responsible for exchange packages that are lost, stolen, delayed, or damaged while being returned to us. We strongly recommend using a tracked and insured shipping service.
Unavailable Replacement Sizes
Size exchanges are subject to inventory availability.
If the requested replacement size is unavailable, the customer may select another available size of the same product.
A refund is not issued solely because a preferred replacement size is unavailable.
Where appropriate, Rooche Homme may offer another resolution at its discretion.
Non-Exchangeable Merchandise
The following merchandise is not eligible for a size exchange:
Discounted or promotional merchandise specifically identified as final sale; gift cards; products specifically marked non-exchangeable or final sale; merchandise for which an exchange request is submitted after the 7-day eligibility period; merchandise that has been worn, washed, altered, damaged, contaminated, or otherwise rendered non-resalable; merchandise returned without original tags or required packaging; and preorder merchandise outside the applicable cancellation period, except where an approved size exchange or verified product issue applies.
Preorders
Preorder purchases may be canceled within 24 hours of purchase by contacting support@roochehomme.com.
After the 24-hour cancellation period, preorder purchases are final sale.
Estimated production and shipping dates communicated for preorder merchandise are estimates and may be affected by manufacturing, transportation, customs, carrier, or other delays.
If production or shipment is materially delayed beyond the timeframe communicated at the time of purchase, the customer may choose to accept the revised estimated shipping date or cancel the affected unshipped preorder item for a refund.
Any approved refund will be issued to the original payment method.
Damaged, Defective, or Incorrect Merchandise
Please inspect your order promptly after delivery.
Claims involving damaged, defective, or incorrect merchandise must be submitted within 3 calendar days of confirmed delivery.
Email support@roochehomme.com and include your order number, a description of the issue, clear photographs of the entire product, close-up photographs showing the defect or incorrect detail, and photographs of the packaging and shipping label when relevant.
Rooche Homme may request additional photographs or information before approving a claim.
If a claim is approved, Rooche Homme will provide an appropriate remedy depending on the circumstances. This may include repair, replacement, exchange, store credit, or refund.
For an approved damaged, defective, or incorrect-product claim, Rooche Homme will cover reasonable return shipping and standard replacement shipping.
If a refund is issued instead of a replacement, the refund will include the affected merchandise and any original standard shipping charge paid for the applicable order, where appropriate.
Normal variations inherent to denim washes, garment dyeing, handmade or small-batch construction, fabric texture, stitching, natural materials, or color differences caused by lighting, photography, screens, and display settings are not automatically considered defects.
Rooche Homme Fulfillment Errors
If Rooche Homme sends an incorrect product, incorrect size, or otherwise makes a verified fulfillment error, the customer will not be responsible for the cost of correcting that error.
Rooche Homme will cover reasonable return shipping and standard replacement shipping.
If the affected merchandise is refunded rather than replaced, any original standard shipping charge paid for the applicable order will also be refunded where appropriate.
Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
Once a refund has been issued by Rooche Homme, processing times are controlled by the customer’s bank, card issuer, payment provider, or financial institution.
Shipping charges are refunded only where expressly stated in this policy or where otherwise required by law.
Unauthorized Returns
Do not return merchandise without prior authorization from Rooche Homme.
Packages returned without authorization may be refused, held pending further instructions, or returned to the sender at the sender’s expense.
Receipt of an unauthorized return does not constitute acceptance of the return, exchange, or refund.
Lost or Stolen Packages
Rooche Homme is not responsible for packages that are lost or stolen after a carrier confirms successful delivery to the address provided by the customer.
Customers should contact the applicable carrier promptly regarding suspected loss, theft, or delivery issues.
Rooche Homme will reasonably assist with available carrier information where appropriate.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
Rooche Homme is not responsible for delays, failed deliveries, additional carrier charges, or lost packages resulting from an incorrect or incomplete address supplied by the customer.
If an order is returned to Rooche Homme because of an incorrect address or failed delivery attributable to the customer, additional shipping charges may apply before the order is reshipped.
Legal Rights
Nothing in this policy is intended to limit, exclude, or waive any consumer right or remedy that cannot legally be limited, excluded, or waived under applicable law.
Where applicable law provides rights greater than those stated in this policy, the applicable legal requirements will govern.
For questions regarding an order, exchange, or product issue, contact: